Email notifications help you stay on top of customer messages and proactive service communication, even when you are not logged into ConnectedWorkshop.
By adjusting your notification settings, you can choose how and when you are alerted, so important customer interactions are not missed.
What these notifications are for
These email notifications are related to messages written in ConnectedWorkshop, for example when:
- A customer replies to a message
- A new conversation is started
- Ongoing communication requires attention
They do not affect vehicle data, alerts, or proactive service logic. They only control how you are notified by email.
How to change your notification settings
Click on your initials in the left-side navigation menu
- Scroll down to your Notification settings
- Check or uncheck the available notification options depending on how you want to be notified
You can update these settings at any time. Changes are saved automatically.
What happens after you change the settings
If notifications are enabled, you will receive emails when a user writes a message in ConnectedWorkshop.
If notifications are disabled, you will only see new messages when you log in to ConnectedWorkshop
Your changes apply only to your own user account and do not affect other users in the workshop.
Good to know
Notification settings are personal. Even if your workshop uses proactive service extensively, each user can decide how they prefer to be notified about messages.