The Dashboard helps workshops and importers understand how proactive service is performing.
By monitoring these key figures, you can prioritise follow-ups, identify bottlenecks, and improve how effectively vehicles are converted into service bookings.
How to access the Dashboard
From the main navigation in ConnectedWorkshop:
- Select Dashboard
- Choose between:
Dashboard Activations
Performance Stability
You can:
- Filter by a specific workshop, or
- View combined data across multiple workshops
What the Dashboard shows
The Dashboard provides an overview of key proactive service figures for the selected workshop(s), including:
- Leads Conversations
- Service reminders
- Conversions
- Vehicles Invitations
- Reasons for closed service reminders
Each section is further explained in this article.
Leads
This section shows the number of active leads in the selected workshop(s).
Leads may include:
- Engine warning lamps
- User-reported warning lamps
- Low battery voltage alerts
The figures are based on activity from the last 30 days.
In addition, this section highlights:
- Quotes that are currently open
- Quotes that are due to expire within the next 30 days
This helps workshops prioritise urgent follow-ups.
Conversations
This section shows how communication with customers is progressing in the workshop inbox.
It includes:
- Total number of open conversations
- Number of conversations not yet assigned to an employee
- Number of conversations closed in the last 30 days
Closed conversations indicate cases where the process has been completed.
A high number of unassigned conversations may indicate a need to review internal workflows.
Service Reminders
This section displays all active service reminders, including:
- Open reminders
- Overdue reminders
- Unassigned - reminders that are not assigned to an employee
Hover over the information icon to see clear definitions for each category.
These figures are based on the last 30 days and help identify vehicles that require immediate attention.
Conversions
The conversion graph shows how many service reminders have resulted in a booking.
It displays:
- Conversion rate over the last 30 days
- Breakdown by vehicle model year
Vehicles that are three years or older often represent higher service revenue potential and may require focused follow-up.
Vehicles
This section shows the current vehicle status across the selected workshop(s):
- Vehicles without a customer/driver assigned
- Vehicles awaiting customer/driver assignment
- Vehicles with a customer/driver assigned
If multiple workshops are selected, the figures are combined.
This helps identify vehicles that still require customer or fleet assignment.
Invitations
The Invitations section shows the status of customer invitations.
Use the information icon to understand:
- What each invitation state means
- How invitations affect activation and data availability
Unaccepted invitations may delay activation and proactive service functionality.
Reason for closed service reminders
This section lists the reasons why service reminders were closed during the last 30 days.
The reasons are:
- Ranked by frequency
- Displayed as percentages
This insight helps identify common outcomes, such as completed service, customer decline, or no response.
Good to know
- Dashboard data is processed daily and is not real-time
- Most figures reflect the last 30 days unless otherwise stated Metrics support performance analysis, not technical troubleshooting