The Dashboard in ConnectedWorkshop helps importers and workshops understand how connectivity, activations, and proactive service are performing over time.
By using these metrics correctly, you can spot trends, identify gaps, and prioritise actions that improve workshop efficiency and customer retention.
Overview
The Activations and Performance view is designed to help you monitor long-term trends rather than daily tasks. Use this area to track how your connectivity is growing, how many leads are being generated, and how consistently your team is using the platform.
Accessing the Performance View
Select Dashboard from the left-hand navigation menu.
At the top of the screen, select the Activations and Performance tab:
Setting your filters:
Select Workshop: Use the dropdown to view a single site or a combined view of multiple workshops.
Select Period: Choose a timeframe (e.g. Last 7 Days or Last 28 Days).
Trend Indicators: Many tiles show a percentage change. This compares your selected period to the previous one (e.g. this month versus last month):
Key Data Tiles
1. Vehicle Activation Trends
These tiles help you understand the growth of your connected fleet:
New Activations: The number of vehicles successfully linked during the selected period.
Deactivations: How many vehicles were removed or became inactive:
2. Workshop Activity
This section tracks how your team is adopting the platform. It shows:
Active Workshop Users: How many staff members have logged in.
Active Workshops: For multi-site managers, this shows how many of your locations are currently using the system.
Action: Use this to identify if a specific site or team needs more training or support with their workflow:
3. Lead Generation (Performance)
This tile shows the volume and type of proactive work generated. Categories include:
Warning Lamps (Urgent faults)
Service Reminders (Maintenance)
Low Battery (Preventative alerts)
Action: Use these numbers to forecast your workshop's upcoming workload and see which lead types are most common in your area.
4. Communication (Conversations)
This tracks messaging volume over your selected period, showing:
Messages Sent
Messages Received
Action: Monitor these numbers to ensure your team is staying responsive to fleet managers and documented internal notes are being used consistently.
Key Takeaways
Trends vs Totals: Some numbers change based on the date filter (like New Leads), while others are current snapshots (like Total Active Vehicles).
Forecasting: Use the "New Leads" data to plan your staffing levels for the following month.
Adoption: High activation numbers are only useful if the "Workshop Activity" tile shows your team is regularly logging in to process them.