The Dashboard in ConnectedWorkshop helps importers and workshops understand how connectivity, activations, and proactive service are performing over time.
By using these metrics correctly, you can spot trends, identify gaps, and prioritise actions that improve workshop efficiency and customer retention.
What the Dashboard shows
The Dashboard provides metrics that give insight into:
- Vehicle activations and deactivations
- Connectivity performance over time
- Workshop activity trends
- Lead creation and usage patterns
All metrics can be viewed for predefined or custom time periods, making it easier to compare performance across weeks or months.
How the Dashboard works
Selecting workshops and time periods
- In the top-left corner, select the workshop or workshops you want to analyse
- In the top-right corner, select a time period
- Choose from preset periods, or define a custom date range
All metrics update automatically based on your selection.
Understanding trends
Many metrics display a trend percentage below the main number.
This trend compares the selected period with the previous equivalent period.
Example:
- If you select Last 7 days, the trend compares performance to the 7 days before that
- A positive percentage indicates improvement.
- A negative percentage indicates decline
This allows you to quickly assess whether recent actions have had a positive effect.
Data update time
- Dashboard data is processed once per day
- New data becomes available around 12:00 CET
- This means all figures are typically at least one day old.
This delay is expected and does not indicate an error.
Metric descriptions
Each metric includes an information icon.
Hover over it to see:
- What the metric measures
- How the data is calculated
- Any relevant limitations
Use these descriptions if you are unsure how to interpret a number.
Importer-only metrics
Some metrics are visible only to importers, not workshops. These may include:
- Workshop activity
- Software related usage metrics
- Marketing or communication campaign data
Availability depends on role and access rights.
Static numbers vs time-based metrics
At the top of the usage section, you may see static numbers, such as:
- Total activated vehicles
- Total active users without a vehicle:
These numbers always reflect the current state, regardless of the selected time period.
They are useful when comparing against:
- New activations in a given period
- Deactivations over time
Example:
A workshop may currently have 3,000 active vehicles In the last 28 days, 47 vehicles were deactivated
This helps put recent changes into context.
Understanding the Connection Rate
The Connection Rate reflects the percentage of eligible vehicles leaving the workshop with an active connection, compared to the total workshop throughput in the selected period.
Which vehicles are considered eligible is defined by the importer and may exclude:
- Certain models
- Certain model years
- Vehicles without supported connectivity
Why Connection Rate data is delayed
Connection Rate data is not fully stable close to the current date.
This is because:
- Vehicles must be activated before they count as connected
- Customers/drivers may take time to accept invitations and complete activation
- A built-in 7-day grace period accounts for this delay
- Additional processing and data delivery time must be considered
As a result, Connection Rate data is considered stable up to 11 days before the current date.
This behaviour is expected.
Using the Connection Rate graph
- Hover over the graph to see daily values
- The graph shows how the Connection Rate develops over time In the top-right corner of the graph, you can see how old the newest data point is
Data delays can occur if upstream workshop or importer systems deliver data late.
Connection Rate goals
The importer may define a target Connection Rate.
If set:
- The target is visible in the graph
- Both importers and workshops can see how actual performance compares to the goal
This helps align expectations and prioritise actions.
Important to know
- Dashboard metrics support analysis, not real-time troubleshooting
- Data delays are normal and expected
- Not all metrics are available to all user roles
- Connectivity performance depends on activation, consent, and vehicle usage