For fleet vehicles, it is essential that only the correct primary driver has access to vehicle data and notifications. Keeping driver access up to date protects personal data, ensures GDPR compliance, and prevents former drivers from accessing vehicle information.
This is especially important when vehicles change driver, are reassigned within a fleet, or are handed over to a new employee.
Important to know for VW Connect Pro fleets
- Vehicles belong to a fleet, not a private owner
- A primary driver is the individual who receives vehicle-related communication
- Only one primary driver should have access to personal vehicle data at a time
- Workshops must always verify that the person being added is entitled to access the vehicle
Adding or changing a driver without proper verification may violate GDPR regulations.
Before you start: Verify the primary driver
Before adding a new primary driver, you must verify that the person is authorised to use the vehicle.
This should be done by requesting appropriate documentation, for example:
- Vehicle registration certificate
- Fleet assignment document
- Employer confirmation for company cars
The name and details must match the person being added as the primary driver.
⚠️ Important
Adding a user without verifying their right to access the vehicle is a violation of GDPR and must be avoided.
Step-by-step: Change the primary driver
Step 1: Open the vehicle in ConnectedWorkshop
- Click Remove user
- Confirm by clicking Yes, remove user:
This immediately revokes the previous driver’s access.
Step 2: Verify documentation
Review the provided documentation Confirm that the new driver is authorised to use the vehicle Ensure email address and phone number belong to the same person
Step 3: Add the new primary driver
- Click Add user :
2. Enter the verified email address
3. Enter the phone number if available:
Make sure the contact details are correct before continuing.
Step 4: Send the invitation
- Tick all required checkboxes confirming data processing and GDPR compliance
- Click Invite user
Driver confirmation
The new primary driver will receive an invitation by email If a phone number was added, an SMS may also be sent The driver must accept the invitation to gain access to the vehicle
Until the invitation is accepted, the vehicle will not be fully activated for the new driver.
Good to know
- Only one primary driver can be assigned at a time
- Removing a driver immediately stops their access
- Driver changes do not affect fleet ownership or workshop access
- If there is uncertainty about authorisation, follow your local VW support process before proceeding