SWEDEN ONLY - How to migrate your fleet to ConnectPro (Fleet Manager Guide)

Updated September 28, 2026 08:45

Learn how to prepare your fleet, export trip history, and migrate your vehicles from FleetConnect (ConnectedFleet) to the new ConnectPro platform.

Important notice: Transition to ConnectPro FleetConnect is being phased out in 2027 and replaced by ConnectPro, Volkswagen's updated fleet management solution. To ensure uninterrupted fleet tracking, you will need to move your vehicles to ConnectPro.

Before you begin

Export vehicle trip history: Historical trip data will NOT transfer to ConnectPro. You MUST export all required trip logs prior to migrating. Once migrated, legacy trip history will no longer be accessible.
Create your ConnectPro fleet: Ensure your new fleet is set up in ConnectPro under your company VAT number before starting.
Check vehicle hardware status: Only vehicles with compatible CC-Link hardware can be migrated.

Navigating between workshop systems

System switch icon : Use the Switch icon in the sidebar to toggle between your legacy environment and the new organisation:

Banner Notification: A top banner will remind you when you are working inside the old system:

Understanding vehicle migration statuses

In your Vehicles Overview screen, each vehicle displays a specific migration status action:

Ready to migrate: The vehicle has an active v3/v4 device, and the target fleet exists in ConnectPro. No extra steps are needed before starting the migration.
Replace unit / Swap device: The installed CC-Link unit is incompatible with ConnectPro.
- Fleet Managers: Book an appointment with your workshop (you can message them directly via the vehicle chat in FleetConnect).
- Workshops: You must use the web-based Installation Assistant on a mobile device or tablet (unit.ccars.io) to complete the cc-link device replacement.
Not eligible: The vehicle brand or configuration is not supported by ConnectPro.

Step-by-Step fleet migration process

1. Navigate to Vehicle Details or Fleet Overview in the old environment:

Start migration : Click the Migrate button on the Vehicles overview top banner:

2. Select fleet : In the pop-up modal, select your fleet.

- If the fleet exists: The system will indicate how many vehicles are eligible. Click Next:

- If the fleet does NOT exist: Copy your company VAT number, switch to ConnectPro to create the fleet, then return to complete setup.

3. Confirm trip data export : Check the box confirming you understand that vehicle trip history will not transfer over.

Click Next:

4. Review & confirm : Select the specific vehicles you wish to transfer and click Migrate:

Note:

Keep your browser tab open until the transfer completes. Real-time progress notifications will confirm when each vehicle has successfully moved.

Troubleshooting migrations

If a vehicle fails to transfer, review the issue on the failure screen:

Vehicle does not exist or not activated: Verify physical hardware installation and activation.
Fleet with same VAT not found: Confirm the matching fleet is set up under the exact same VAT number in ConnectPro.
Vehicle has active users: Remove or resolve active user assignments attached to the vehicle in the legacy system before retrying.