Learn how to manage the transition from FleetConnect to ConnectPro, operate between dual ConnectedWorkshop environments, and handle CC-Link hardware replacements for your fleet customers.
Why are there two environments?
FleetConnect is scheduled to be phased out in 2027 and is being replaced by Volkswagen’s new fleet management solution, ConnectPro. To help customers migrate, you will need to operate across two environments during the transition period:
Old environment: Identified by a blue top banner.
Used for managing existing FleetConnect customers.
Creating new fleets and adding new vehicles is disabled here.
Access via standard username/password or social login.
New ConnectPro environment:
Used for setting up new fleets and vehicles.
Access via Group Retail Portal (GRP).
Environment Switcher
Use the Switch Icon in the left sidebar menu to toggle between the legacy and new workshop environments:
How to set up the transition in your workshop
Setting up ConnectPro fleets:
Help fleet customers create their new fleet under their company VAT number in the new ConnectPro environment.
CC-Link hardware swaps ("Replace Unit"):
When a customer's vehicle shows a "Replace unit" status, the existing CC-Link device is incompatible with ConnectPro and must be exchanged.
Fleet managers can request an appointment directly through the vehicle chat in FleetConnect.
Workshop technicians must use the web-based Installation Assistant on a mobile phone or tablet (unit.ccars.io) to complete the hardware swap.
Vehicle migration:
Once compatible hardware (v3/v4 CC-Link) is installed and the ConnectPro fleet is created, prompt the customer to execute the vehicle migration inside their portal.
Troubleshooting Migration
If a customer reports a failed migration, check the following in your workshop system:
Hardware not activated: Ensure the new CC-Link device was properly activated using the Installation Assistant.
VAT mismatch: Verify that the customer's fleet in ConnectPro uses the exact same VAT number as their legacy fleet profile.
Active user assignments: Clear or resolve any active user assignments tied to the vehicle in the legacy system.