When initiating a transfer of vehicle ownership within ConnectedWorkshop, you are required to physically verify the customer's documentation. This guide outlines which documents are legally accepted as proof of ownership or authorised use, and which files are considered insufficient.
Note:
This list reflects general administrative practice across European countries. Localised legal exceptions may apply depending on your specific region.
Accepted Documentation
The following documents are fully accepted as valid proof of ownership or legally authorised vehicle use:
Not Accepted (Insufficient Documentation)
Handling Discrepancies or Exceptional Cases
If a customer is unable to provide any of the approved forms of documentation listed above, or if the names on the paperwork do not match the individual present, you must decline the transfer for data protection and security reasons.
Important Notice:
These verification rules are strictly enforced across the platform to ensure compliance with regional transport regulations. If a customer presents a complex legal document not covered in this guide, please escalate the case to your Workshop Manager or contact your local support team for further assistance before approving the transfer.